Terms & Conditions

We accept orders via the website only, for your security the transactions are run through the 2048 bit security service. Our site does not capture your credit card information this portion of the checkout process is handled by the Credit Card Processors

Return & Exchange Policy

We understand that buying mail-order can be filled with uncertainty. That’s why The SingleTrack Store provides you with a “No-Hassle” 30 day satisfaction guarantee. If you find that you are not completely satisfied with your purchase, email us. We will set up a return, and you are entitled to a full refund of the original purchase price of the returned items minus shipping charges. Make your return within 30 days of the date on your invoice. Please keep the product in its original unused/ uninstalled condition. We pride ourselves on our ability to provide excellent service to our fellow cyclists.

How do I return an item?

Please E-mail our Sales Department at sales@thesingletrackstore.com. Let us know the The SingleTrack Store Order Number and reason for return. You will find your order number on your invoice copy.

You are responsible for return shipping charges. The SingleTrack Store also cannot be held responsible for any items lost or damaged in shipping.

Please allow the usual banking time for refunds to appear on your credit card statement. Often this will be one month. The SingleTrack Store does not accept COD’s on returns.

If you paid by Credit Card, credit will be applied to the card used to place the original order. Please check the date on the credit card originally used. If the card is expired, the credit will not process.

If you paid by check or money order, please allow 2 weeks after the return is processed to receive your refund check.

If you are sizing shoes or clothing, please don’t wear on a ride. Try them on in the comfort of your home. Please don’t bolt cleats on the shoes if you are thinking of returning. Shoes or Clothing that have been worn or used cannot be returned to The SingleTrack Store.

My order was damaged in shipment

All items that are shipped out from The SingleTrack Store are in new and unused condition. If a package is delivered to you in damaged condition The SingleTrack Store will arrange for the Delivery Company to pick up the damaged. Please E-mail us when you need assistance in resolving a damage claim. We want this to be as painless as possible. Theses situations do happen and we are experienced in resolving damage claims.

You sent me the wrong item!

Please E-mail us immediately regarding any mistakes on your order. We need to hear about problems within seven days of order receipt. It also helps us to maintain accurate inventory for all our customers.

Our Mistake

You gave us a correct part number and we made a mistake:

If an item is missing, make sure and finish checking your order before emailing. Inspect packing materials carefully for smaller items. It is easy for small items to get wrapped up in the packing material.

Let us know which item(s) you received incorrectly or were missing. We will go over the situation with you.

We will find the simplest, fastest way to resolve our mistake. We will reimburse return ground freight on any mis-shipped items the fault of The SingleTrack Store. We want this to be corrected as simply as possible.

Your Mistake

You placed your order, or gave us on the phone, an incorrect part number(s), or perhaps you just decided it wasn’t what you wanted:

Email us. Let us know the Order number and The SingleTrack Store part number(s) in question.

The SingleTrack Store will issue an RMA (Return Merchandise Authorization) number. Return the product using your choice of carrier; we recommend a carrier that offers tracking and insurance.

Please be aware that we cannot be responsible for returned parts until there is a The SingleTrack Store confirmation signature with the carrier.

Parts must be in original packaging. No returns on parts that have been installed. Please do not use display boxes as shipping cartons.

We will issue credit for the item(s) being returned. We do not refund the original shipping charges.

You are responsible for paying return freight on returns that are not the fault of The SingleTrack Store.

Defects & Warranty Policy

At times there will be products that fail due to a manufacturer defect. The SingleTrack Store honors all warranties provided by the individual manufacturers. Generally, warranties cover defects in materials and workmanship. Damage from unintended style of riding, abuse, neglect, accidents, and racing are not covered under any warranty. It is at the sole discretion of the manufacturer to repair or replace defective merchandise. Labor and shipping are not covered under any warranty. This is the responsibility of the customer.

The SingleTrack Store will extend to its customers any manufacturer's warranty on merchandise we sell but, otherwise, we make no warranty, express or implied, as to the merchantability or fitness for any particular purpose of the merchandise in our catalogs.

The SingleTrack Store shall not be responsible for the improper use of the merchandise sold and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise. Please exercise all caution when dealing with rechargeable products. Also cycling is inherently a dangerous sport we cannot be held liable for injuries relating to use of our products at any time.

How do I make a warranty claim?

To make a warranty claim please follow these steps:

 

Email The SingleTrack Store Sale Department at sales@thesingletrackstore.com and let us know the The SingleTrack Store part number, Order number, and the specific defect.

We will check the Order history to confirm the date the item was purchased and determine if the item is still under the manufacturers warranty time limit.

The SingleTrack Store will assign a Warranty RMA (Return Merchandise Authorization) number.

Prepare a brief description of the defect. Remember that this is necessary for the manufacturer to evaluate the damage and determine the best course of action. (Repair/ Replace / Return). Pack your return in a sturdy shipping carton using indestructible packing tape. Please do not ship the item in the original retail box as they were not designed for the stresses of shipping.

Send your return toThe SingleTrack Store:

Attn: Warranties (your order #)

12437 N. Crimson Vista Drive

Marana, AZ 85658

USA